Refund Policy
Last Updated: November 28, 2025
At Doravexari, we are committed to providing high-quality online learning experiences. This Refund Policy outlines the circumstances under which refunds may be requested and processed for our services.
1. General Refund Eligibility
1.1 Standard Refund Period
Refund requests may be submitted within 14 days of purchase for eligible courses and workshops, provided that:
- Less than 30% of the course content has been accessed or completed
- No completion certificates have been issued
- No downloadable resources have been accessed
- The purchase was made directly through our platform
1.2 Non-Refundable Items
The following purchases are not eligible for refunds:
- Subscription renewals after the first billing cycle
- Courses purchased at promotional or discounted rates exceeding 50% off regular price
- Bundle packages where individual courses have been accessed
- Gift purchases redeemed by recipients
- Third-party certification exam fees
- Custom enterprise training programs
- Services marked as final sale at time of purchase
2. Subscription Services
2.1 Monthly Subscriptions
Monthly subscription refunds are available within the first 7 days of the initial subscription period only. Subsequent monthly renewals are non-refundable. Cancellation will prevent future charges but will not refund the current billing period.
2.2 Annual Subscriptions
Annual subscriptions may be refunded within 30 days of purchase if less than 20% of available content has been accessed. After 30 days, refunds are calculated on a prorated basis for the unused portion, minus a 25% administrative fee.
2.3 Cancellation Process
Subscriptions can be cancelled at any time through your account settings. Upon cancellation:
- Access continues until the end of the current billing period
- No future charges will occur
- Refunds follow the eligibility criteria outlined above
3. Technical Issues and Service Disruptions
3.1 Platform Availability
If our platform experiences extended downtime or technical issues that prevent reasonable access to purchased content for more than 72 consecutive hours, users may request a refund or service credit for the affected period.
3.2 Content Quality Issues
Refunds may be granted if course content significantly differs from the description provided at the time of purchase, or if technical defects render the content unusable. Such claims must be reported within 14 days of purchase with specific details.
4. Refund Request Process
4.1 Submitting a Request
To request a refund, please contact our support team with the following information:
- Your account email address
- Order number or transaction ID
- Course or service name
- Reason for refund request
- Date of purchase
Refund requests can be submitted through:
- Email: info@Doravexari.world
- Phone: +27 71 776 2519
- Signal: +27 71 776 2519
4.2 Processing Timeline
Refund requests are typically reviewed within 5-7 business days. Once approved:
- Credit card refunds: 7-10 business days
- Debit card refunds: 7-14 business days
- Alternative payment methods: 10-15 business days
4.3 Partial Refunds
Partial refunds may be issued in cases where:
- Some but not all content in a bundle has been accessed
- A prorated refund is calculated for subscription services
- Administrative or processing fees apply
5. Special Circumstances
5.1 Medical or Emergency Situations
We understand that unexpected circumstances may arise. In cases of documented medical emergencies, military deployment, or other significant life events, we may offer extended consideration for refund requests beyond standard timeframes. Contact our support team with relevant documentation.
5.2 Course Transfer
As an alternative to refunds, we may offer the option to transfer your enrollment to a different course of equal or lesser value within 30 days of purchase, subject to availability and eligibility requirements.
5.3 Account Credit
In some cases, we may offer account credit instead of monetary refunds. Credits:
- Are valid for 12 months from issuance date
- Can be applied to any future purchase
- Are non-transferable and non-refundable
6. Refund Denials and Appeals
6.1 Grounds for Denial
Refund requests may be denied if:
- The request is submitted outside eligible timeframes
- Course completion exceeds stated thresholds
- Evidence of content downloads or certificate issuance exists
- Terms of service violations are detected
- The purchase is categorized as non-refundable
6.2 Appeal Process
If your refund request is denied and you believe the decision was made in error, you may submit an appeal within 14 days of the denial notification. Appeals should include additional context or documentation supporting your request.
7. Corporate and Group Purchases
Organizations purchasing licenses for multiple users should contact our enterprise support team for information about refund policies specific to corporate accounts. Group purchase refunds are evaluated on a case-by-case basis and may differ from individual user policies.
8. Changes to This Policy
Doravexari reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following policy updates constitutes acceptance of those changes. We encourage you to review this policy periodically.
For purchases made before policy updates, the refund terms in effect at the time of purchase will generally apply, unless otherwise required by applicable regulations.
9. Contact Information
For questions about this Refund Policy or to submit a refund request, please contact us:
Doravexari
315 Nancy Ndamase St
Klipfontein View, Midrand, 1685
South Africa
Email: info@Doravexari.world
Phone: +27 71 776 2519
Signal: +27 71 776 2519
Website: Doravexari.world
This Refund Policy is designed to be fair and transparent for all users while protecting the integrity of our educational services. We value your trust and are committed to addressing refund requests promptly and professionally.